Terms & Conditions

General

Acceptance of Quote: A written or digital acceptance (eg. via email link) of the quote constitutes a contract. We are not bound to honour an estimate if it has a manifest error or if it is not accepted within 30 days.
Refusal of Work: The company reserves the right to refuse or decline work at its discretion.
Statutory Rights: Nothing in these conditions will reduce the customer’s statutory rights relating to faulty or mis-described goods/services.
Protecting Your Home: Our engineers will do everything reasonably possible to protect the customer’s home and furniture. We will use dustsheets and carpet protectors for the areas we are working in.

Quoted Price: The quotation is the final price for the works discussed, including labour and materials, unless unforeseen circumstances or customer changes alter the scope of the job. All added or changed work will be chargeable at our normal rates.
Variations to the Works: Any additional works or variations to the original quote will be brought to the customer’s attention as soon as possible and will result in a revised quotation and extra charges.
Payment Terms: Payment is due in full immediately upon completion of the works unless previously agreed. Invoices will be produced on the day of completion and maximum terms will be 7 days.
Deposits: A deposit of 30% of the quoted fee will be required for all jobs or special order parts. No job is confirmed until the deposit is paid. This includes quotes produced through our online quoting tool.
Late Payment: Sums unpaid after the due date will incur daily interest accrual charges of 3% above the bank of England base rate and a one off administration fee of £25.00.
Minimum Charge: A minimum labour fee of £65.00 will be charged irrespective of time spent on site for call outs, with the exception of home surveys to confirm online or pre-arranged quotes. This fee will be waived if it is necessary for us to install a new boiler or heat pump.

Finance agreements: We may introduce you to finance providers. We have no influence over their decisions or agreements and you must speak directly with them for all information. None of our representatives have any authority or influence of how you should decide how to pay for our services.

Access: The customer must provide reasonable and safe access to the property and the work area at the agreed times. If, for any reason, this is not possible and we have not been informed beforehand, there will be a charge for time wasted.
Permissions/Consents: The customer is responsible for obtaining all necessary consents for the installation, including, but not limited to, building regulations, planning consents, and landlord permissions.
Preparation: The customer is responsible for protecting their furniture, fixtures, and fittings before work commences. We accept no liability for damage if we need to move items to gain access.
Services Access: The customer must ensure our company representatives have access to essential services like electrical outlets, a supply of hot and cold running water and a toilet.

Workmanship Guarantee: The company guarantees its workmanship for a specific period (12 months) from the date of completion.

Guarantee Exclusions: Guarantees may be void if the work has been misused, abused, neglected, or tampered with by a third party not authorised by the company.
Materials Supplied by Customer: The company accepts no liability for the suitability or any consequential damage of materials supplied by the customer.
Existing Systems: The company disclaims responsibility for any defects in an existing plumbing installation not directly worked on.
Insurance: The company confirms it holds valid public liability insurance.
Force Majeure: The company is not liable for being unable to carry out work due to circumstances or factors beyond its reasonable control (eg. material shortages, severe weather).

- Cancellation Rights: The customer has a right to cancel the contract within a 14-day “cooling off” period from the date of contract, unless the work has already commenced with verbal or written approval of the customer.
- Cancellation Fees: If the customer cancels outside the cooling off period or after work has commenced, goods and services already provided must be paid for by the customer.These costs will be recovered from the deposit paid. If the deposit held is not sufficient, an invoice will be issued for the remaining costs, payable within 7 days of the invoice date. Any unused deposit will be refunded to the customer.

Commencing work within the cooling off period: If we have started work before the cooling off period due to emergency circumstances or by the customers request, the customer waives their right to the cooling off period. If the customer subsequently cancels within the 14 day period, you will be liable for all costs incurred for all services and materials.

How to exercise your right to cancel: Please inform us as soon as possible by emailing enquiries@cosy-home.uk. The cancellation is only deemed accepted once you have received written confirmation from CosyHome.