Privacy Policy
Privacy Policy for CosyHome heating solutions Ltd
Last updated: 31/03/2026
1. Who We Are
CosyHome heating solutions Ltd is the data controller for the personal information we collect through our website and business operations.
Contact Name: Jack Negal
Address: 173-175 High Street, Cranfield, Bedfordshire, MK43 0JB
Phone Number: 01234 954990
Email: Enquiries@cosy-home.uk
2. The Type of Personal Information We Collect
We currently collect and process the following information:
Contact details: Name, address, phone number, and email address.
Property details: Type of property, current boiler make/model, stopcock position, and gas meter location for installation planning.
Website data: IP address and cookies used to improve your browsing experience.
3. How We Get Your Information and Why We Have It
Most information is provided directly by you when you:
Fill out a contact or quote form on our website.
Contact us via phone or email for an installation or repair service.
Under the UK GDPR, the lawful bases we rely on for processing this information are:
Contractual obligation: We need your details to provide a quote or fulfill an installation contract.
Legitimate interests: For administrative purposes, such as maintaining records or responding to inquiries.
Legal obligation: To comply with health and safety regulations or tax requirements.
4. Sharing Your Information
We may share your information with:
Approved contractors or suppliers: To assist in completing your installation.
Governing bodies: To register your new appliance (e.g., Gas Safe, MCS) or for warranty purposes.
Service providers: Such as IT support, data storage, or analytics platforms.
5. How We Store Your Personal Information
Your information is securely stored. We keep your contact and installation details for 6 years to comply with warranty requirements and financial regulations. After this period, we will securely delete or anonymize your data.
6. Your Data Protection Rights
Under data protection law, you have rights including:
Access: The right to ask us for copies of your personal information.
Rectification: The right to ask us to correct inaccurate information.
Erasure: The right to ask us to delete your personal information in certain circumstances.
Restriction: The right to ask us to limit how we use your data.
7. How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@cosy-home.uk. You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.
ICO website: https://www.ico.org.uk
