CosyHome Heating Solutions Complaint Policy
Customer Complaint Policy
At CosyHome Heating Solutions LTD, we take pride in our heating installations. However, if something isn’t right, we want to hear about it so we can put it right and improve our service.
1. How to Contact Us
We take customer feedback very seriously and want to ensure any dissatisfaction or complaint about our work, service or our representatives is dealt with appropriately. If you are unhappy with your boiler, heat pump installation, service or repair carried out by us, please reach out and we will endeavour to resolve any issues immediately.
- Phone: 01234 954 990
- Email: enquiries@cosy-home.uk
- Post: 173-175 high street, Cranfield, Bedfordshire, MK43 0JB 2.
2. Our Process
- Acknowledgement: We will acknowledge your complaint within 2 working days.
- Investigation: A director will review your complaint and, if necessary, visit your property to inspect the work.
- Resolution: We aim to provide a full response or a proposed plan of action within 7 working days.
3. Our Professional Standards
As proud members of the industry’s leading bodies, we adhere to strict codes of conduct:
- Gas Safe Register: For all natural gas concerns.
- F-Gas: Ensuring high standards in refrigerant handling for heat pump systems.
4. If You Are Still Not Satisfied
If we cannot reach an agreement, you can refer your complaint to our professional bodies for independent advice:
- Gas Safe Register: For concerns specifically regarding gas safety.
- Financial Ombudsman Service: (If the work was completed under a finance agreement).
